Returns & Exchanges

At HomeGoods International Marketplace, we want you to understand your options if a purchase does not meet your expectations. Please review the information below before requesting a return or exchange.

Before Requesting a Return

Please check your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact our support team with your order number and a description of the issue.

Photographs may be requested to help us assess the problem.

How to Request a Return or Exchange

To begin a return or exchange request:

1. Contact our customer support team using the contact information on our website.

2. Provide your order number and explain why you are requesting a return or exchange.

3. Include photographs where relevant, especially for damaged or incorrect items.

4. Wait for instructions from our support team before sending an item back.

Please do not return an item until you have received return instructions.

Return Eligibility

Return eligibility depends on the product, its condition, the reason for the request, and the applicable return terms.

Items may need to be unused and returned with their original packaging, where applicable. Certain products may be excluded from returns where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact our support team promptly. We will review the information you provide and explain the available resolution.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome and any applicable refund arrangements.

Processing times may vary depending on the payment provider and financial institution.

Exchanges

If an exchange is available for your product, our support team will explain the available options and the steps required to complete the exchange.

Contact Us

For assistance with returns, exchanges, or order issues, please visit our Contact Us page and provide your order number.

We recommend reviewing our shipping information and Terms & Conditions before placing an order.

For full details, see our Refund Policy.